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Compliance
Compliance Team
Phillip Mutual Berhad strives at its best to ensure the company's compliance with the legal and regulatory requirements pursuant to the securities laws and other relevant laws in Malaysia and other industry's best practice.

Compliance/Risk Manager for PhillipCapital Malaysia

En. Ramli Abd Hamid
Head, Legal, Compliance & Risk Management
GL: 603 2783 0300 (ext. 341)
Fax: 603 2783 0399
Email: ramli@poems.com.my
Disclaimer
The information contained in this website is for general information only and it does not take into account to any particular investor’s circumstances. Further, the content of this website does not constitute as an offer to sell or a solicitation of any offer to buy the unit trust funds by anyone in any other jurisdiction. The unit trust funds contain in this website are intended to be made available in Malaysia and to any persons in Malaysia only.

We advise you to read and understand the contents of the relevant Prospectus(es) and Supplementary Prospectus(es) thereto (if any) that has been duly registered with the Securities Commission before investing. You may obtain the electronic Prospectus(es)and the electronic Supplementary Prospectus(es) thereto (if any) from this website or the printed Prospectus(es) and the Supplementary Prospectus(es) thereto (if any) from Phillip Mutual Berhad’s business office or from our authorized agents. We also advise you to read and understand the contents of the Unit Trust Loan Financing Risk Disclosure Statement before deciding to borrow to purchase units and other terms and conditions stated herein.

Kindly consider any inherent risks of investing in the unit trust funds. We also recommend you to consider all the fees and charges involved before investing in the relevant unit trust funds. The price of units and distributions made, if any, may go down as well as up. Past performance of a unit trust fund should not be an indication for its future performance. Any issue of units to which the Prospectus relates will only be made upon the receipt of the completed Fund Master Form, and/request for any transaction and upon payment received by Phillip Mutual Berhad. No unit trust funds will be issued on the basis of the electronic prospectus after the expiry date.
Privacy Policy
Our commitment to you
As a Phillip Mutual investor, you've entrusted to our care not only your hard-earned money but your personal and financial data as well. We recognize that your relationship with us is based on trust and that you expect us to act responsibly and in your best interests. Because your personal and financial data is your personal information, we hold ourselves to the highest standards in its safekeeping and use.

This means, most importantly, that we do not sell client information-whether it is your personal information or the fact that you are a Phillip Mutual client-to anyone.

Instead, your information is used by us primarily to complete transactions that you request or to make you aware of other financial products and services that we offer or sponsor.
Your Consent
By proceeding to access and use this Site, you are deemed to have consented to the collection and use of your personal information including for the disclosure of such personal information to the relevant entities and/or regulatory bodies.
Our security procedures to protect your information
The security of your personal and financial information (if any) is our upmost priority. Keeping your personal and financial information secure is one of our most important responsibilities. We maintain physical, electronic and procedural safeguards to protect customer information that meet applicable law. We endeavor to train our employees in the proper handling of personal and sensitive information. Appropriate employees are authorized to access customer information for business purposes only. Our employees are bound by a code of ethics that requires confidential treatment of customer information. You can read our Security & Legal Policy for further details.
The information we collect about you
You provide personal information when you complete a Phillip Mutual account application. (If you enter information in an online application, we may store the information even if you don't complete or submit the application.). You also provide personal information when you request a transaction that involves Phillip Mutual or one of the Phillip Mutual-affiliated companies.

In addition to personal information you provide to us, we may receive information about you that you authorize third parties to provide to us. We also may obtain personal information from third parties in order to verify your identity, prevent fraud, or to help us identify products and services that may benefit you.

Personal information collected from any source may include your:-
  • Name and address
  • Identification Card Number/Passport Number
  • Assets
  • Income
  • Account balance
  • Investment activity
  • Accounts at other institutions
From time to time, Phillip Mutual may send newsletter, information on new services, or promotional news to you, via your email. However, you may opt out from our list of clients by clicking "Reply" to our email.

We will not disclose any of your personal information except where required by regulatory bodies, regulation of legal process, judicial order or as required or permitted by law or for lawful purposes only. Further, we may use your personal information within PhillipCapital group, professional advisors, consultants and/or third party's performing services on our behalf and such confidential information will only be used by the said parties for the purpose for which it is provided whereby the said parties have undertaken to treat such information confidential.
How we handle your personal information
We do not sell information about current or former clients or their accounts to third parties. Nor do we share such information, except when needed to complete transactions at your request or to make you aware of related financial products and services that we offer. Here are the details:
  • In order to complete certain transactions or account changes that you direct, it may be necessary to provide identifying information to companies, individuals, or groups that are not affiliated with Phillip Mutual. For example, if you ask to transfer assets from another financial institution to Phillip Mutual, we will need to provide certain information about you to that company to complete the transaction.
  • In order to alert you to other financial products and services that Phillip Mutual offers or sponsors, we may share your information within the Phillip Mutual family of affiliated companies. This would include, for example, sharing your information within Phillip Mutual to make you aware of new Phillip Mutual funds or other investment offerings, or the brokerage services offered through Phillip Mutual 's brokerage companies, or the asset management and trust services offered through Phillip Mutual 's trust companies and registered investment advisors.
  • In certain instances, we may contract with non-affiliated companies to perform services for us. Where necessary, we will disclose information we have about you to these third parties. In all such cases, we provide the third party with only the information necessary to carry out its assigned responsibilities and only for that purpose. And, we require these third parties to treat your private information with the same high degree of confidentiality that we do.
  • Finally, we will release information about you if you direct us to do so, if we are compelled by law to do so, or in other legally limited circumstances (for example, to prevent fraud).
How we protect privacy online
Our concern for the privacy of our shareholders naturally extends to those who use our Site, www.eUnittrust.com.my or www.phillipmutual.com.
  • Our Site uses some of the most secure forms of online communication available, including data encryption, Secure Sockets Layer (SSL) protocol, and user names and passwords. These technologies provide a high level of security and privacy when you access your account information, initiate online transactions, or send secure messages;
  • Phillipmutual.com offers customized features that require our use of "HTTP cookies"-tiny pieces of information that we ask your browser to store. However, we make very limited use of these cookies. We don't use them to pull data from your hard drive, to learn your e-mail address, or to view data in cookies created by other Sites. We won't share the information in our cookies or give others access to it-except to help us better serve your investment needs;
  • When you visit our Site, we may collect certain technical and navigational information, such as computer browser type, Internet protocol address, and pages visited and average time spent on our Site. This information may be used, for example, to alert you to software compatibility issues or to resolve technical or service problems, or it may be analyzed to improve our Web design and functionality and our ability to service you and your accounts.
How we safeguard your personal information
We restrict access to information about you to those Phillip Mutual employees who need to know the information in order to perform their jobs, such as servicing your accounts or notifying you of new products and services. To protect your personal information, we maintain physical, electronic, and procedural safeguards in keeping with industry standards and practices, and we review and adjust these safeguards regularly in response to advances in technology
What you can do
For your protection, if you have an online account with us, we advise you NOT to reveal any information relating to your account to anyone. You are responsible to maintain the confidentiality of your account information, user names, login IDs, password, security questions and answers to access your account in this Site. DO NOT reveal your account information, user names, login IDs, password, security questions and answers to access your account in this Site, to anyone at any time under any circumstances. You acknowledge that you are fully responsible for your account and activities and should you become aware of any suspicious and unauthorized activities or any other breach of security, please act immediately and notify us as soon as possible. You should also aware that there shall be risk factors involved in sending confidential information over the Internet Sites, e-mails or other electronic means.

By using this Site, you consent and authorize to such transfer of information and you agree that we may contact you through any of the means stated herein. You further consent and authorize that you will receive information from us through the electronic means from time to time and/or other means as determined by us and/or as required by the regulatory bodies and/or by the law.
Online safety tips:-
  1. You should keep your confidential information in a safe place;
  2. Always protect your PINs and other passwords. You should not reveal the PINs and passwords to anyone unless it's for a service or transaction you request;
  3. Check your account regularly. Contact us immediately should there any error or dispute a transaction in your account.
  4. If you believe you are a victim of identity theft, take immediate action and keep records of your conversations and correspondence.
    • Do contact us immediately;
    • File a report with your local police station and keep a copy of the police report for records.
Rights to Modify
We reserve the right to modify this policy at any time without prior notice to you. Any such amendment shall be effective once the revised changes have been posted on the Site. Since we may update the Site from time to time, you should constantly check the contents herein from time to time so that you are aware of any changes or amendments to the policy.
You need to update your current information
You should always ensure that you provide us with your most updated and current personal particulars and information in order to ensure that your records with us are kept up to date, complete and accurate. If any information supplied by you changes during the course of your account with us, you should notify us immediately to enable us to update your information.
Any enquiries?
If you have any enquiries or concerns on the Privacy Policy, please contact us and we will respond to your enquiries as soon as possible.
IT Security Policy
Philip Mutual is committed to high standards of security and confidentiality of customer's information. All the information is encrypted using the 128-bit Secure Socket Layer (SSL). We ensure that our portal is secure and safe. Always access eUnittrust.com.myfor Phillip Mutual online transactions.
User ID & Password
We will be providing you a user ID and password to Log in our web site. This user ID and password is unique and encrypted. We advise that you remember your password and change your password frequently. Do not disclose or share your password with anyone.
Unauthorised Access
If you enter your Login password incorrectly for a number of consecutive times, our system will automatically suspend the Login ID to prevent further online access to the Account and protect the Account against unauthorised access. Inactive sessions are also timed out to prevent unauthorised access by any third party.
Phishing Policy
Kindly be advised on the following: -
  • Do not reply or click e-mail links or pop-up messages that ask for personal or financial information;
  • Don't use the email links to perform any online transaction;
  • Always type https://www.eunittrust.com.my to access our web portal;
  • Make sure https:// in the browser address bar and a lock icon on the browser's status bar.
Information Protection
Clear Your Browsing History
Clear your browsing history and cache (information stored in your computer memory) each time you log-out to prevent others gaining access to your personal information or online transactions.
Steps to clear the browsing history and cache from your internet explorer:
  1. Open MS Internet Explorer browser;
  2. From the "Tools" menu, select "Internet Options" option;
  3. Select"General" tab;
  4. Under the Browsing history, click "Delete..." button;
  5. Under the Temporary Internet Files, click "Delete files..." button to clear the cache;
  6. Under the Cookies, click "Delete cookies..." button to clear the cookies;
  7. Under the History, click "Delete history..." button to clear the browser history.
Disabled AutoComplete
The AutoComplete function on your browser should be disabled to avoid the automatic completion of your ID when you type in user ID.
Steps to disable the AutoComplete function:
  1. Open MS Internet Explorer browser;
  2. From the "Tools" menu, select "Internet Options" option;
  3. Select the "Content" Tab;
  4. Under the AutoComplete, click on the "Settings" button;
  5. Uncheck the "User names and passwords on forms"
Secure Your Computer
  • Frequently update the new features of browsers & windows security updates.
  • Use updated personal firewall software to prevent any unauthorized access to your computer from the Internet.
  • Ensure that you do not provide anyone the opportunity to gain access to your information in your computer.
  • Always Log out if you decide to leave your computer unattended.
  • As an added security feature, automatically logs-out when no activity is detected for a preset period.
  • Do not use the remember password function because this information can be easily accessed by hackers.
  • Avoid downloading free programs not provided by us. These may incorporate hacker-friendly software.
  • Avoid using public or shared computers to perform your transaction.
  • Install anti-virus softwares.
  • Practice log-in regularly to monitor your transactions.
Unit Trust Loan Financing Risk Disclosure Statement
Investing in a Unit Trust Fund with Borrowed Money is More Risky than investing with Your Own Savings

You should assess if loan financing is suitable for you in light of your objectives, attitude to risk and financial circumstances. You should be aware of the risks, which would include the following:
  1. The higher the margin of financing (that is, the amount of money you borrow for every Ringgit of your own money that you put in as deposit or down payment), the greater the potential for losses as well as gains.
  2. You should assess whether you have the ability to service the repayments on the proposed loan. If your loan is a variable rate loan, and if interest rates rise, your total repayment amount will be increased.
  3. If unit prices fall beyond a certain level, you may be asked to provide additional acceptable collateral or pay additional amounts on top of your normal installments. If you fail to comply within the time prescribed, your units may be sold to settle your loan.
  4. Returns on unit trusts are not guaranteed and may not be earned evenly over time. This means that there may be some years where returns are high and other years where losses are experienced. Whether you eventually realise a gain or loss may be affected by the timing of the sale of your units. The value of units may fall just when you want your money back even though the investment may have done well in the past.
The brief statement cannot disclose all the risks and other aspects of loan financing. You should therefore carefully study the terms and conditions before you decide to take a loan. If you are in doubt in respect of any aspect of this Risk Disclosure Statement or the terms of the loan financing, you should consult the institution offering the loan.
Designated Area Notice
Any information that falls outside the designated area of the electronic Prospectus(es) and electronic Supplementary Prospectus(es)(if any) does not form part of the electronic Prospectus(es) and electronic Supplementary Prospectus(es)(if any). The unit trust funds are offered solely on the basis of information contained in the electronic Prospectus(es) and electronic Supplementary Prospectus(es) (if any).
NOTICE CONCERNING YOUR PERSONAL
PRIVACY AND PERSONAL DATA POLICY
We are committed to protecting the privacy of the investors in conducting our unit trust management business. “Personal Data” is information that identifies and relates to you or other individuals (such as your joint account holder). In this form, we describe to you how we handle your Personal Data that we collect through this Fund Master Form (the “Fund Master Form”) and through other means (for example, from your written instructions, telephone calls, e-mails and other communications or correspondences with us, as well as from our unit trust agents, financial planners, business partners, other unit trust management companies, or other third parties involved in our business dealings with you). “YOU” IN THIS NOTICE REFERS TO YOU AS PRINCIPAL HOLDER AND/OR YOUR JOINT ACCOUNT HOLDER, IF APPLICABLE.
  1. About this Notice :
    1. This “Notice Concerning Your Personal Data” (“Notice”) is issued pursuant to Section 7 of Malaysian Personal Data Protection Act 2010 (“Act”) under the “Notice and Choice Principle”. Please refer to Section 2 of this Notice for definition of Personal Data.
    2. This Notice is available in both the national and English languages. You may request to be issued a free copy of the Notice in either or both languages by sending an email to our Customer Service at phillipmutual@poems.com.my, calling our Customer Service Hotline at 03-2783 0200, or writing to “Customer Service, Phillip Mutual Berhad” at B-2-7, Block B Level 2 Unit 7, Megan Avenue 2, No. 12, Jalan Yap Kwan Seng, 50450 Kuala Lumpur. This Notice is also available on our website "phillipmutual.com" and “eunittrust.com.my”
    3. PLEASE NOTE THAT THE ACT IS ONLY APPLICABLE IN RESPECT OF DATA PROVIDED BY INDIVIDUAL APPLICANT(S) (i.e. INDIVIDUAL DATA SUBJECTS) ONLY AND NOT APPLICABLE TO CORPORATE APPLICANTS.

  2. What is Your Personal Data (Definition of Personal Data):
    1. Your Personal Data means any information given by you (“the Data Subject”) that relates directly or indirectly to you in our business dealings with you, which is:-
      being processed wholly or partly using electronic medium (e.g. computer) or any equipment operating automatically; or manually;
      being recorded by us with the intention that it should wholly or partly be processed by means of such equipment referred to above,
      being recorded as part of relevant filing system or with the intention that it should form part of our filing system
    2. Personal Data also includes “sensitive” personal data (“Sensitive Personal Data”), defined as any personal data consisting of information as to your physical or mental health or conditions, your political opinions, your religious beliefs or other beliefs of a similar nature, the commission or alleged commission by you of any offence, or any other sensitive personal data as determined under the Act.
    3. Description of the Personal Data collected from you is set out in Section 8 below.
    4. SENSITIVE PERSONAL DATA STATEMENT: In general, we will never ask for any of your Sensitive Personal Data as it is not relevant to our business dealings with you. If it becomes necessary to ask for such Sensitive Personal Data, we will only process the same after receiving your express written consent.

  3. The purposes for which your Personal Data is being or collected and further processed: We collect and process your Personal Data for the following purposes:
    1. To solicit contributions to Units in the Unit Trust Fund(s).
    2. To aid us to make decisions on whether and how to provide our products and services to you
    3. To enter into business transaction with you.
    4. To deliver the necessary notices, services and/or products in accordance with our agreement with you.
    5. To execute business process and operations such as client relationship management,
    6. To aid in our planning in connection with our service and products.
    7. To communicate with you as part of our client-business relationship.
    8. To send you important information regarding changes to our policies, other terms and conditions and other administrative information.
    9. To assess your eligibility for suitable investment plans, and process your funds and other payments.
    10. To improve the quality of our training and security (for example, with respect to recorded or monitored phone calls to our Customer Service contact numbers).
    11. To prevent, detect and investigate crime, including fraud and money laundering, and analyze and manage other commercial risks.
    12. To carry out market research and analysis, including satisfaction surveys, where applicable.
    13. To provide marketing information to you (including information about other products and services offered by companies within our PhillipCapital Malaysia Group and selected third-party partners) in accordance with preferences you have expressed.
    14. To personalize your experience on our website by presenting information to you via our website.
    15. To allow you to participate in contests, prize draws and similar promotions, and to administer these activities. Some of these activities have additional terms and conditions, which could contain additional information about how we use and disclose your Personal Data, which you must read carefully.
    16. To manage our IT infrastructure and business operations.
    17. To comply with internal policies and procedures such as for auditing; finance and accounting; IT systems; data and website hosting; business continuity; and records, document and print management.
    18. To resolve complaints, and handle requests for data access or correction.
    19. To comply with applicable Malaysian laws and regulatory obligations (such as those relating to anti-money laundering and anti-terrorism)
    20. To comply with legal process; and respond to requests from public regulatory and governmental authorities.
    21. To establish and defend the legal rights privacy, safety or property of our company and/or related companies, and pursue available remedies or limit our damages.

  4. How we collect your Personal Data (Source of your Personal Data):

    We collect your Personal Data from various sources such as from the internet and social media, from publicly available information, from forms submitted by you, and through telephone calls, telephone recordings, camera and security footage (CCTV), your communication and correspondences with us (via electronic or written media), from our unit trust agents, financial planners, business partners, other unit trust management companies, or other third parties involved in our business dealings with you.

  5. Your right to access your Personal Data and make correction requests, raise questions and concerns:
    1. You shall be given access to your Personal Data held by us and you shall be able to correct that Personal Data where the Personal Data is inaccurate, incomplete, misleading or not up-to-date, except where compliance with a request to such access or correction is refused under the Act.
    2. Your Personal Data shall be processed by us or by a third party (“Service Provider”) on our behalf.
    3. You may, upon payment of a prescribed fee, make a request in writing to us, for (1) information of your Personal Data that is being processed by or on our behalf, and (2) for a copy of your Personal Data to be provided to you in a legible format.
    4. If you found your Personal Data to be inaccurate, incomplete, misleading or not up-to-date, you have the right to access, correct, object to the use of, or request deletion or suppression of your Personal Data. Please contact us as set out in Section 7 below with any such requests or if you have any questions or concerns about how we process Personal Data.
    5. We will ensure compliance with your request not later than twenty-one (21) days from the date of receipt of such request, subject to Section 5.5 below.
    6. Please note that some Personal Data may be exempt from access, correction, objection, deletion or suppression rights in accordance with the Act. We will notify you when certain circumstances arise as permitted under the Act where we may refuse to comply with your request not later than twenty-one (21) days from the date of receipt of your request.

  6. Sharing of Your Personal Data (the class of third parties to whom we disclose or may disclose your Personal Data):
    1. We may make your Personal Data available to:
      1. Our group companies
        For a list of PMB or PhillipCapital group of companies that may have access to and use of your Personal Data, please refer to: http://www.poems.com.my. PMB is responsible for the management and security of jointly used Personal Data. Access to Personal Data within PMB is restricted to those individuals who have a need to access the information for our business purposes.
      2. Other marketing and distribution parties
        In the course of marketing and distribution of unit trust funds, we may make Personal Data available to third parties such as other financial planners; service providers; regulators and employees and other intermediaries and agents; appointed representatives; distributors; affinity marketing partners; and financial institutions, securities firms and other business partners.
      3. Our service providers
        External third-party service providers, such as medical professionals, accountants, auditors, experts, lawyers and other outside professional advisors; call center service providers; IT systems, support and hosting service providers; printing, advertising, marketing and market research and analysis service providers; banks and financial institutions that service our accounts; third-party back office service providers and administrators; document and records management providers; construction consultants; engineers; examiners; administrators of justice; translators; and similar third-party vendors and outsourced service providers that assist us in carrying out business activities.
      4. Governmental authorities and third parties involved in court action
        We may also share Personal Data with governmental or other public authorities (including, but not limited to, workers’ compensation boards, courts, law enforcement, tax authorities and criminal investigations agencies); and third-party civil legal process participants and their accountants, auditors, lawyers and other advisors and representatives as we believe to be necessary or appropriate: (a) to comply with applicable law, including laws outside Malaysia; (b) to comply with legal process; (c) to respond to requests from public and government authorities including public and government authorities outside Malaysia; (d) to enforce our terms and conditions; (e) to protect our operations or those of any of PhilipCapital Malaysia Group of companies; (f) to protect our rights, privacy, safety or property, and/or that of our group companies, you or others; and (g) to allow us to pursue available remedies or limit our damages.
      5. Other Third Parties
        We may share Personal Data with payees; emergency providers (fire, police and medical emergency services); retailers; medical networks, organizations and providers; travel carriers; credit bureaus; credit reporting agencies; and other people involved in an incident that is the subject of a dispute; as well as purchasers and prospective purchasers or other parties in any actual or proposed reorganization, merger, sale, joint venture, assignment, transfer or other transaction relating to all or any portion of our business, assets or stock.

        Personal Data may also be shared by you, on message boards, chat, profile pages and blogs, and other services on our website to which you are able to post information and materials. Please note that any information you post or disclose through website services will become public information, and may be available to visitors to the website and to the general public. We urge you to be very careful when deciding to disclose your Personal Data, or any other information, on our website.
    2. We shall ensure that there is a procedure, policy, process or control when vendors, contractors, suppliers or any third party are allowed to have access to your Personal Data in the course of data maintenance.

  7. Who to contact about your Personal Data (for any inquiries or complaints in respect of your Personal Data):

    If you have any questions about our use of your Personal Data you can e-mail to our Customer Service at phillipmutual@poems.com.my, or call our Customer Service Hotline at 03-2783 0200, or write to “Customer Service”, Phillip Mutual Berhad at B-2-7, Block B Level 2 Unit 7, Megan Avenue 2, No. 12, Jalan Yap Kwan Seng, 50450 Kuala Lumpur.

  8. Your Personal Data that we collect (Description of the Personal Data collected from you):
    The Personal Data collected about you may include:

    General identification and contact information
    Your name; address; e-mail and telephone details; gender; race, nationality status; identification
    card number; date of birth; passwords; educational background; photos; employment history, skills
    and experience; professional licenses and affiliations and relationship to the joint account holder (if
    applicable).


    Identification numbers issued by government bodies or agencies
    National registration identification number; passport number; tax identification number; military; identification number; or driver’s or other license number.

    Financial information and account details
    Payment card number; bank account number and account details; credit history and credit score; assets; income; and other financial information.

    Other sensitive information
    In rare cases, we may receive sensitive information about your religious beliefs, political opinions, family medical history or genetic information (for example, if you apply for insurance through a third-party marketing partner that is a trade, religious or political organization). In addition, we may obtain information about your criminal record or civil litigation history in the process of preventing, detecting and investigating fraud. We may also obtain sensitive information if you voluntarily provide it to us (for example, if you express preferences regarding medical treatment based on your religious beliefs).

    Telephone recordings
    Recordings of telephone calls to our representatives and customer service call centers.

    Information enabling us to provide products and services
    Location and identification of your property to send your statement (for example, property address); your status as director or partner; and other ownership or management interest in an organization.

    Marketing preferences and customer feedback
    You may let us know your marketing preferences, enter a contest or prize draw or other sales promotion, or respond to a voluntary customer satisfaction survey.

  9. The choices and means available for limiting the processing of Personal Data, including Personal Data relating to other persons who may be identified from that personal data:
    If you wish to limit the processing of your Personal Data, including Personal Data relating to other persons who may be identified from that personal data, you may contact us at the address set out in Section 7 above.

  10. Whether it is obligatory or voluntary for you to supply your Personal Data
    It is obligatory for you to supply your Personal Data to us to enable us to use it as described in Section 3 above. Your failure to provide your Personal Data may cause us to be unable to provide you any of the services described herein.

  11. Withdrawal of consent
    You may by notice in writing withdraw your consent to the processing of your Personal Data. We shall, upon receiving your notice, cease the processing of the Personal Data, whereupon our relationship may be terminated.

  12. Your right to prevent processing of Personal Data likely to cause damage or distress
    1. Subject to Section 12.2, you may at any time by notice in writing to us, require us, at the end of such period as is reasonable in the circumstances, to, in respect of any of your Personal Data, either
      (a) cease the processing of or processing for a specified purpose or in a specified manner; or
      (b) not begin the processing of or processing for a specified purpose or in a specified manner,

      if, based on reasons to be stated by you,
      (a) the processing of that Personal Data or the processing of personal data for that purpose or in that manner is causing or is likely to cause substantial damage or substantial distress to you or to another person; and
      (b)the damage or distress is or would be unwarranted.

    2. Section 12.1 shall not apply where:
      (a) you have given your consent;
      (b) the processing of Personal Data is necessary ;
      1. for the performance of a contract to which you are a party;
      2. for the taking of steps at your request with a view to entering a contract;
      3. for compliance with any legal obligation to which we are the subject, other than an obligation imposed by contract; or
      4. in order to protect the vital interests of the data subject; or
      (c) in such other cases as may be prescribed under the Act.

  13. Disclosure of your Personal Data
    1. Subject to Section 13.1 below, no personal data shall, without your consent, be disclosed:
      1. for any purpose other than (i) the purpose for which the Personal Data was to be disclosed at the time of collection, or (ii) a purpose directly related to the aforementioned purpose , or
      2. to any party other than a third party of the class of third parties as specified in Section 6 above.
    2. Notwithstanding Section 13.1 , your Personal Data may be disclosed by us for any purpose other than the purpose for which the Personal Data was to be disclosed at the time of its collection or any other purpose directly related to that purpose, only under the following circumstances:
      1. you have given your consent to the disclosure;
      2. the disclosure —
        i. is necessary for the purpose of preventing or detecting a crime, or for the purpose of investigations;
        or ii. was required or authorized by or under any law or by the order of a court;
      3. We have acted in the reasonable belief that we had in law the right to disclose the personal data to the other person;
      4. We have acted in the reasonable belief that we would have had your consent if you had known of the disclosing of the Personal Data and the circumstances of such disclosure; or the disclosure was justified as being in the public interest in circumstances as determined by the Government.

  14. Security
    1. We shall, when processing your Personal Data, take practical steps to protect your Personal Data from any loss, misuse, modification, unauthorized or accidental access or disclosure, alteration or destruction having considered: (a) to the nature of the Personal Data and the harm that would result from such loss, misuse, modification, unauthorized or accidental access or disclosure, alteration or destruction; (b) to the place or location where the Personal Data is stored; (c) to any security measures incorporated into any equipment in which the Personal Data is stored; (d) to the measures taken for ensuring the reliability, integrity and competence of personnel having access to the Personal Data; and (e) to the measures taken for ensuring the secure transfer of the Personal Data.
    2. Where processing of your Personal Data is carried out by a data processor on our behalf, we shall, for the purpose of protecting your Personal Data as set out in Section 14.1 ensure that the data processor (a)give sufficient guarantees in respect of the technical and organizational security measures governing the processing to be carried out and (b) take reasonable steps to ensure compliance with those measures.
    3. We will take appropriate technical, physical, legal and organizational measures, which are consistent with applicable privacy and data security laws. Unfortunately, no data transmission over the Internet or data storage system can be guaranteed to be 100% secure. If you have reason to believe that your interaction with us is no longer secure (for example, if you feel that the security of any Personal Data you might have with us has been compromised), please immediately notify us. (See the “Who to Contact About Your Personal Data” section above.)
    4. When we provide Personal Data to a service provider, the service provider will be selected carefully and required to use appropriate measures to protect the confidentiality and security of the Personal Data.
    5. We shall ensure that your Personal Data is being held securely, either in electronic form, on paper or in any other medium.
    6. Our responsibility to train our employees, Unit Trust Consultant and Financial Adviser Representative: Since we are responsible for the processing of your Personal Data processed by our employees, we strive to ensure our employees, Unit Trust Consultant and Financial Adviser Representative are aware of their responsibilities when processing of the your Personal Data and Sensitive Personal Data (where applicable) to ensure the reliability, integrity and competence of the employees having access to your Personal Data. Our employees, Unit Trust Consultant and Financial Adviser Representative will be required to undergo training to understand their duties and responsibilities under the Personal Data Protection Act 2010 at least once. We shall restrict access to your Personal Data to those employees, in the strict need to know only

  15. Retention of Personal Data
    1. Your Personal Data processed for the purposes here shall not be kept longer than is necessary for the fulfilment of that purpose. We shall take all reasonable steps to ensure that all Personal Data is destroyed or permanently deleted if it is no longer required for the purpose for which it was to be processed.
    2. We take reasonable steps to ensure that the Personal Data we process is reliable for its intended use and as accurate and complete as is necessary to carry out the purposes described in this Notice.
    3. We shall keep and maintain a record of any application, notice, request or any other information relating to your Personal Data that has been or is being processed by us or any third Party. For this purpose, we will retain your Personal Data for the period necessary to fulfill the purposes outlined in this Privacy Policy unless a longer retention period is required or permitted by law.
    4. Additionally, we have developed a Document Retention Policy to specify the retention period of your Personal Data and when to dispose any document containing your Personal Data when we no longer require to process it or when you refuse to give your consent pursuant to this Notice. Your Personal Data shall not be kept longer than is necessary for the fulfillment of this purpose and the permanent deletion or destruction of your Personal Data is necessary as soon as there is no more need for this purpose. Similarly, we shall have a policy for Dealing with Data Protection Issues.
    5. We shall keep and maintain a record of any application, notice, request or any other information relating to your Personal Data that has been or is being processed by us as required by Section 108 of the Capital Markets and Services Act 2007 for a period of not less than seven (7) years.

  16. Data Integrity:
    We shall take reasonable steps to ensure that the Personal Data is accurate, complete, not misleading and kept up-to-date by having regard to the purpose, including any directly related purpose, for which the Personal Data was collected and further processed.

  17. Repeated collection of personal data in same circumstances:
    1. Where we have complied with requirement to give this Notice pursuant to the Section 7 of the Act in respect of the collection of Personal Data from you, referred to as the “first collection”; and, where on any subsequent occasion again we collect Personal Data from you, referred to as the “subsequent collection”, we are not required to comply with Section 7 of the Act if (A) to comply in respect of that subsequent collection would be to repeat, in the same circumstances, what was done to comply in respect of the first collection; and (B) not more than twelve (12) months have elapsed between the first collection and the subsequent collection.
    2. For the avoidance of doubt, it is declared that subsection (1) shall not operate to prevent a subsequent collection from becoming a first collection if we have complied with the provisions of the Notice pursuant to Section 7 of the Act.

  18. Personal Data of other individuals:
    If you provide Personal Data to us regarding other individuals, you undertake:
    1. to inform the individual about the content of this Privacy and Personal Data Policy; and
    2. to obtain any legally-required consent for the collection, use, disclosure, and transfer (including cross-border transfer) of Personal Data about the individual in accordance with this Privacy and Personal Data Policy.

  19. International transfer of Personal Data:
    1. Due to the global nature of our business, for the purposes set out above we may only transfer Personal Data to parties located in other countries when it is necessary (including the United States and other countries that have a different data protection regime than is found in the country where you are based). For example, we may transfer Personal Data in order to process international wire transfer for payment settlement. We may transfer information internationally to our group companies, service providers, business partners and governmental or public authorities.
    2. If we do so, we shall ensure that your Personal Data transferred out of Malaysia is secure and protected.

  20. Use of Fund Master Form by minors:
    1. This Fund Master Form is not directed to individuals under the age of 18 and we request that these individuals do not provide Personal Data through this Fund Master Form.
    2. You are not allowed to provide any Personal Data to us regarding the other individuals who are minors (“said minors”), through this Form, unless you are the parent/legal guardian of the said minors. If you are, you agree to (i) to inform the individual about the content of this Privacy and Personal Data Policy; and give consent on their behalf by executing a Parent/Guardian Consent form, allowing for the collection, use, disclosure, and transfer (including cross-border transfer) of Personal Data of the said minors.

  21. Solicitation of Direct Marketing:
    1. We invite you to be in our mailing list for the purposes of Direct Marketing from us. “Direct Marketing” means the communication from us by whatever means of any advertising or marketing material from us which is directed to you. Alternatively, we may cease or not to begin processing your Personal Data for purposes of direct marketing. THEREFORE, IF YOU DO NOT WISH TO BE INCLUDED IN OUR FUTURE UNIT TRUST PRODUCTS CAMPAIGN, NEW UNIT TRUST PRODUCTS LAUNCHES AND EVENTS INCLUDING PROMOTIONAL EVENTS WITH BUSINESS PARTNERS IN OUR SERVICE PLATFORM, PLEASE INITIALS HERE [___________]
    2. Notwithstanding the foregoing, you may at any time by notice in writing to us requesting us at the end of such period as is reasonable in the circumstances to cease or not to begin processing your Personal Data for the above purposes. If you are dissatisfied with our failure to comply with your notice, whether in whole or in part, you may submit an application to the Commissioner of Personal Data Protection Board, to require us to comply with the Notice.

  22. Your marketing preferences:
    1. We will provide you with regular opportunities to tell us your marketing preferences, including in our communications to you. You can also contact us by e-mail at phillipmutual@poems.com.my, or call us at our Customer Service Hotline: 03- 2783 0200, or write to Customer Service, Phillip Mutual Berhad at B-2-7, Block B Level 2 Unit 7, Megan Avenue 2, No. 12, Jalan Yap Kwan Seng, 50450 Kuala Lumpur to tell us your marketing preferences and to opt-out.
    2. If you no longer want to receive marketing-related e-mails from us on a going-forward basis, you may opt-out of receiving these marketing-related emails by clicking on the link to “unsubscribe” provided in each e-mail or by contacting us at the above addresses.
    3. We aim to comply with your opt-out request(s) within a reasonable time period. Please note that if you opt-out as described above, we will not be able to remove your Personal Data from the databases of third parties with whom we have already shared your Personal Data (i.e., to those to whom we have already provided your Personal Data as of the date on which we respond to your opt-out request). Please also note that if you do opt-out of receiving marketing communications from us, we may still send you other important administrative communications from which you cannot opt-out.

  23. International transfer of Personal Data:
    1. We shall not transfer any of your Personal Data to a place outside Malaysia unless to such place as specified pursuant to the Act.
    2. Notwithstanding Section 23.1, we may transfer your Personal Data to a place outside Malaysia, for example to our group companies, service providers, business partners and governmental or public authorities, under the following circumstances:
      1. Where you have given your consent to the transfer;
      2. the transfer is necessary for the performance of a contract between you and us;
      3. the transfer is necessary for the conclusion or performance of a contract between us and a third party which:
        1. is entered into at your request;
        2. is in your interests.
      4. the transfer is for the purpose of any legal proceedings or for the purpose of obtaining legal advice or for establishing, exercising or defending legal rights;
      5. we have reasonable grounds for believing that in all circumstances of the case—
        1. the transfer is for the avoidance or mitigation of adverse action against you;
        2. it is not practicable to obtain your consent in writing to that transfer; and
        3. if it was practicable to obtain such consent, you would have given his consent.
      6. We have taken all reasonable precautions and exercised all due diligence to ensure that the Personal Data will not in that place be processed in any manner which, if that place is Malaysia, would be a contravention of this Act;
      7. the transfer is necessary in order to protect your vital interests ;
      8. the transfer is necessary as being in the public interest in circumstances as determined under the Act.
    3. Due to the global nature of our business, it may become necessary to transfer your Personal Data outside of Malaysia.